The useful details.
Shipping
We ship within the United States. Shipping is included in the displayed watch price. Custom build timing is agreed by email before payment. Tracking is provided when an order ships.
Refunds and exchanges
All sales are final. We do not offer refunds or exchanges, except where required by applicable law. Please review the photos, model, original stock color, and display design before purchasing. Contact us if an order arrives damaged, is incorrect, or does not arrive. This policy does not limit rights that cannot legally be waived.
Display modifications and warranty
Product listings describe each watch’s model, original stock color, and display modification.
Kentime does not offer a warranty on its watches or modifications. This does not limit any rights or protections that cannot legally be waived.
Privacy
We use the contact details, shipping information, and request notes you provide to discuss builds, process orders, deliver watches, and help with your purchases. Payment details are handled by Stripe; this site does not store card numbers. Operational records are stored in Google Cloud, and email providers deliver order and request messages.
Cloudflare Turnstile protects request and payment forms from automated abuse. It processes browser and network signals to verify visitors. Verification tokens and temporary rate-limit records help prevent repeated submissions; they are separate from optional traffic analytics. Learn more in Cloudflare’s privacy policy.
Optional Google Analytics runs only after you allow it. We do not send customer names, email addresses, shipping addresses, custom-request text, or private quote links to analytics. Shopping bag contents and staff sign-in use browser storage or cookies necessary for those functions.
Contact us to ask about your information, request correction or deletion where applicable, or discuss an order. Some transaction records may need to be retained for business and legal obligations. Change your analytics choice through Privacy preferences in the footer.